2. What is your payment policy?
3. What is your shipping policy?
4. What is your materials policy?
1. Return Policy
Exchanges
Exchanges are accepted within 14 days of receipt and must be returned (postage paid) in perfect, unused condition.
Damaged or broken
All products sold are eligible for return and replacement if it arrives damaged or broken. Please contact me within 3 days of receipt, send me a couple of photos so I can identify the damage and I will make arrangements to ship you a new one immediately.
All products sold are eligible for return and replacement if it arrives damaged or broken. Please contact me within 3 days of receipt, send me a couple of photos so I can identify the damage and I will make arrangements to ship you a new one immediately.
Refund
If you are not 100% satisfied with the product(s) that you ordered, within 30 days of receipt, return (postage paid) in perfect, unused condition, I will refund the full purchase price plus tax (less shipping).
If you are not 100% satisfied with the product(s) that you ordered, within 30 days of receipt, return (postage paid) in perfect, unused condition, I will refund the full purchase price plus tax (less shipping).
Cancellations
Cancellation requests are accepted via email or phone within 3 business days of receiving your order.
Cancellation requests are accepted via email or phone within 3 business days of receiving your order.
Commissions and custom designs
Commissions and custom designs are excluded from the policy above. If no materials have been purchased and work has not been started, a full refund of the deposit. Once the materials have been purchased and work started, the deposit is no longer refundable. Completed commissions and custom designs are not eligible for return or refund.
Commissions and custom designs are excluded from the policy above. If no materials have been purchased and work has not been started, a full refund of the deposit. Once the materials have been purchased and work started, the deposit is no longer refundable. Completed commissions and custom designs are not eligible for return or refund.
2. Payment Policy
I accept Google checkout and PayPal only. Orders will not be shipped until the transaction has been completed. If shipping cost is less than the amount charged, a refund will be applied.
I accept Google checkout and PayPal only. Orders will not be shipped until the transaction has been completed. If shipping cost is less than the amount charged, a refund will be applied.
3. USA Shipping Policy
All products ship from my shop in San Diego, California. Orders travel:
UPS Ground (approximately 1 - 6 days).
These are estimated transit times, speed depends on distance and it may take longer to travel across the country. Cost is based on weight, shape, and distance.
Larger orders ship with a common carrier. In the continental U.S., please add 4 to 6 business days for transit time, depending on location.
(Shipping in the continental U.S., 48 states (Hawaii and Alaska not included)
** No international shipments at this time.
4. Materials PolicyAll wood is a natural resource, grain patterns and knots may differ. Pictures of wood products on this site may not have the same color or pattern that you ordered. Each one has it's own natural personality.
